Last Updated: 09/09/2024
ABDULLAH MOHAMMED AL RUZIQI SPC ("Company," "we," "us," or "our"), is committed to providing our customers with reliable and efficient shipping services. This Shipping and Delivery Policy ("Policy") outlines the terms and conditions under which we process, ship, and deliver orders, as well as your rights and responsibilities as a customer.
1.Order Processing
All orders placed with ABDULLAH MOHAMMED AL RUZIQI SPC are processed within seven (7) business days of receiving payment confirmation, excluding weekends and holidays. Orders placed after 4pm Oman time will be processed on the next business day. We make every effort to ensure that orders are processed and shipped promptly; however, processing times may vary depending on the availability of the products and the time of year.
2.Shipping Methods and Carriers
We offer a variety of shipping methods to meet your needs. During the checkout process, you will have the option to select your preferred shipping method from the available options. Shipping costs will be calculated based on the chosen method, the weight and dimensions of the package, and the delivery destination. We partner with reputable carriers to ensure that your orders are delivered safely and on time.
3.Shipping Rates and Delivery Times
Shipping rates vary depending on the selected shipping method, delivery location, and package size. Estimated delivery times are provided at checkout and are based on the carrier’s standard delivery schedule. Please note that these are estimated delivery times and are not guaranteed. While we strive to meet these delivery estimates, unforeseen circumstances such as weather delays, customs processing, or carrier issues may impact actual delivery times.
4.International Shipping
We offer international shipping to many countries around the world. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These charges are not included in the shipping cost and must be paid separately upon receipt of the package. It is the customer’s responsibility to be aware of and comply with their country’s customs regulations and import restrictions. We are not responsible for delays caused by customs processing or for packages refused by customs.
5.Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the carrier’s website where you can track your shipment. Please allow up to 24 hours for the tracking information to become active. If you do not receive a tracking number within the specified processing time, or if you encounter any issues with tracking your order, please contact us for assistance.
6.Delivery Attempts and Receipt
Our carriers typically make multiple delivery attempts if no one is available to receive the package. If the carrier is unable to deliver the package after multiple attempts, it may be returned to us. In such cases, we will contact you to arrange for re-delivery or alternative options. Please note that additional shipping charges may apply for re-delivery. It is your responsibility to ensure that the shipping address provided is accurate and that someone is available to receive the package at the time of delivery.
7.Damaged or Lost Shipments
We take great care in packaging your orders to ensure they arrive in perfect condition. However, if your order arrives damaged, please contact us immediately with your order number and photos of the damaged items. We will work with the carrier to resolve the issue and offer a replacement or refund, depending on the circumstances.
If your package is lost in transit, please contact us as soon as possible. We will initiate an investigation with the carrier to locate the package. If the package cannot be found, we will offer a replacement or refund, depending on availability and the specific situation.
8.Undeliverable Packages
Packages may be returned to us as undeliverable for several reasons, including incorrect shipping addresses, unclaimed packages, or refusal of delivery. If a package is returned to us as undeliverable, we will contact you to arrange for re-shipment. Please note that you may be responsible for additional shipping fees for re-delivery, and any original shipping charges are non-refundable.
9.Changes to Shipping Information
If you need to change your shipping address or other shipping details after placing an order, please contact us immediately at Admin@ruzaiqi-machinery.com or +968 76955110. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped. Please double-check all shipping information before submitting your order to avoid any issues.
10.Shipping Policy Modifications
We reserve the right to modify or update this Shipping and Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. Your continued use of our products and services following the posting of changes constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about our shipping practices.
11.Governing Law and Jurisdiction
This Shipping and Delivery Policy and any disputes arising out of or related to it shall be governed by and construed in accordance with the laws of Oman, without regard to its conflict of law principles. Any legal action or proceeding arising out of or related to this Policy shall be brought exclusively in the courts of Oman, and you hereby consent to the jurisdiction of such courts.
12.Contact Information
If you have any questions or concerns regarding this Returns and Refunds Policy, please contact us at:
ABDULLAH MOHAMMED AL RUZIQI SPC
P.O. Box: Halban / Nakhal / South Al Batinah Governorate 201
Postal Code: 323, Oman
Email: Admin@ruzaiqi-machinery.com
Phone: +968 76955110
