Last Updated: 09/09/2024
ABDULLAH MOHAMMED AL RUZIQI SPC ("Company," "we," "us," or "our"), registered under CR Number 1476768, with a Commercial Name of ABDULLAH MOHAMMED AL RUZIQI SPC, and a legal type of Sole Proprietor Company, is committed to protecting our intellectual property and ensuring that our customers receive only authentic products of the highest quality. This Anti-Counterfeiting Policy ("Policy") outlines our approach to combating counterfeiting, the steps we take to protect our brand, and the actions we take against those involved in the production, distribution, or sale of counterfeit goods.
Commitment to Combating Counterfeiting
Counterfeiting poses significant risks to consumers and businesses alike. Counterfeit products are often of inferior quality and may pose safety risks to users. Additionally, the sale of counterfeit goods can harm our brand’s reputation, undermine consumer trust, and result in substantial financial losses. As such, we take the issue of counterfeiting very seriously and have implemented a comprehensive strategy to prevent and address the counterfeiting of our products.
Monitoring and Authentication Measures
We actively monitor the market to identify and take action against counterfeit goods. Our anti-counterfeiting measures include the use of advanced technologies in product authentication, including unique serial numbers, holographic labels, and other security features designed to distinguish genuine products from counterfeit ones. We also conduct regular inspections and audits of our supply chain to ensure that all products sold under our brand name meet our high standards of quality and authenticity.
Legal Actions Against Counterfeiters
The Company reserves the right to take legal action against individuals or entities involved in the production, distribution, or sale of counterfeit goods. This includes, but is not limited to, filing civil lawsuits for damages, seeking injunctions to prevent the sale of counterfeit products, and pursuing criminal charges where applicable. We cooperate with law enforcement agencies, customs authorities, and other relevant organizations to identify and prosecute counterfeiters to the fullest extent of the law.
Customer Education and Support
We are committed to educating our customers about the risks associated with counterfeit goods and how to identify genuine products. Customers are encouraged to purchase products directly from our authorized retailers and distributors. To help customers verify the authenticity of their purchases, we provide detailed information on our Website about the security features of our products and how to recognize counterfeit goods. We also offer a verification service where customers can enter the serial number of a product on our Website to confirm its authenticity.
Reporting Counterfeit Products
If you suspect that you have purchased or encountered a counterfeit product, we urge you to report it to us immediately. Reports can be made by contacting our Anti-Counterfeiting Team at Admin@ruzaiqi-machinery.com or +968 76955110. Please provide as much detail as possible, including where and when the product was purchased, the seller’s information, and any distinguishing features of the product. We take all reports seriously and will investigate each claim thoroughly. Customers who unknowingly purchase counterfeit products may be eligible for a replacement or refund, depending on the circumstances.
Collaboration with Retailers and Distributors
In addition to our direct actions against counterfeiters, we work closely with our authorized retailers and distributors to prevent the sale of counterfeit goods. This includes providing training on how to identify counterfeit products and ensuring that all parties in our supply chain adhere to strict anti-counterfeiting standards. We also monitor online marketplaces and social media platforms for the sale of counterfeit goods and take immediate action to remove any infringing listings.
Policy Review and Updates
Our Anti-Counterfeiting Policy is part of our broader commitment to protecting our brand, our customers, and the integrity of our products. We review and update this Policy regularly to ensure that it remains effective in the face of evolving counterfeiting tactics. Any changes to this Policy will be communicated through our Website and will take effect immediately upon posting.
We reserve the right to modify or update this Policy at any time without prior notice. Your continued use of our products and services following the posting of changes constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about our anti-counterfeiting efforts.
Contact Information
If you have any questions, concerns, or need to report counterfeit goods, please contact us at:
ABDULLAH MOHAMMED AL RUZIQI SPC
P.O. Box: Halban / Nakhal / South Al Batinah Governorate 201
Postal Code: 323, Oman
Email: Admin@ruzaiqi-machinery.com
Phone: +968 76955110
