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Anti-Spam Policy


Last Updated: 09/09/2024

ABDULLAH MOHAMMED AL RUZIQI SPC ("Company," "we," "us," or "our"), registered under CR Number 1476768, with a Commercial Name of ABDULLAH MOHAMMED AL RUZIQI SPC, and a legal type of Sole Proprietor Company, is fully committed to compliance with all applicable anti-spam laws, including the CAN-SPAM Act (United States), the General Data Protection Regulation (GDPR) (European Union), the Privacy and Electronic Communications Regulations (PECR) (United Kingdom), and other relevant laws and regulations. This Anti-Spam Policy ("Policy") sets out the standards we adhere to in relation to unsolicited commercial emails, defines your rights as a recipient, and outlines the steps we take to ensure that our communications are compliant, lawful, and respectful of your privacy.

  1. What is Spam?

For the purposes of this Policy, "spam" refers to unsolicited commercial email ("UCE") or unsolicited bulk email ("UBE") sent without the recipient's explicit consent. Spam is typically distributed to a large number of recipients and often contains irrelevant or inappropriate content. The Company prohibits the sending of spam in any form and is dedicated to maintaining ethical email marketing practices, ensuring all communications are sent only to those who have explicitly opted in to receive them.

  1. Consent and Opt-In Requirements

We adhere to a strict consent-based approach in all our email communications, in compliance with applicable laws and regulations. This means that:

  • Double Opt-In Process:
    We utilize a double opt-in process to ensure that recipients have expressly consented to receive communications from us. After signing up or expressing interest, you will receive a confirmation email asking you to verify your subscription. You will only be added to our mailing list after confirming your intent.
  • Documented Consent:
    We maintain records of all consent obtained, including the date, time, and method by which you subscribed to our communications. This documentation helps us demonstrate compliance with consent requirements under various jurisdictions.
  • Clear Communication:
    Every email you receive from us will include clear and accurate information about the sender, our contact details, and an explanation of why you are receiving the email, ensuring full transparency in our communication practices.
  1. Opt-Out and Unsubscribe Mechanisms
    We respect your right to withdraw your consent at any time. Our opt-out and unsubscribe mechanisms are designed to be straightforward, effective, and immediate:
  • Unsubscribe Link:
    Each email we send includes a prominently displayed unsubscribe link that allows you to remove yourself from our mailing list with a single click. The link directs you to a page where you can confirm your decision to unsubscribe.
  • Immediate Processing:
    Upon receipt of your unsubscribe request, we process your request immediately, ensuring that you are removed from our mailing list without undue delay. You will receive a confirmation email once your request has been completed.
  • Manual Unsubscribe Requests:
    If you encounter any issues with the automated unsubscribe process, you can contact us directly at Admin@ruzaiqi-machinery.com or +968 76955110. We will manually process your request and ensure that your details are removed from our mailing list promptly.
  • Opt-Out Across All Communications:
    Once you have opted out, you will not receive any further communications from us unless you explicitly re-subscribe. We maintain a suppression list to ensure that your preferences are respected across all our communication platforms.

4.. Email Content and Best Practices:

Our email communications are carefully crafted to comply with all relevant laws and best practices, ensuring that they are informative, respectful, and relevant:

a)  All emails will clearly identify the sender and provide accurate and up-to-date contact information for the Company, including our physical postal address. 

b)  We will never use misleading or deceptive subject lines. The subject line of each email will accurately reflect the content of the message, in compliance with the CAN-SPAM Act and similar regulations.

c) We strive to ensure that the content of our emails is relevant to the interests of the recipient, based on the preferences you indicated during the opt-in process. We do not send mass emails to recipients who have not shown a genuine interest in our products or services.

d) an email contains promotional content, we will clearly identify it as an advertisement or solicitation, as required by law. We will also include any necessary disclaimers or disclosures required under applicable regulations.
5. Third-Party Email Services and Compliance:
We may use third-party service providers to manage and distribute our email communications. We ensure that these providers comply with this Policy and all applicable anti-spam laws. Our practices include:

a) We carefully select third-party email service providers based on their commitment to compliance with anti-spam laws, including the CAN-SPAM Act, GDPR, PECR, and other relevant regulations. We require that these providers adhere to the same high standards that we maintain.

b) We ensure that any personal information shared with third-party providers is handled securely and in compliance with applicable data protection laws. These providers are contractually obligated to protect your data, not share it with unauthorized parties, and use it solely for the purpose of sending our communications.

c) We include specific anti-spam provisions in our contracts with third-party providers, including penalties for non-compliance and immediate termination of services in the event of a breach.


6. Compliance with International Anti-Spam Laws:
We operate in multiple jurisdictions and are committed to complying with international anti-spam laws, including but not limited to:

a) Our emails comply with the CAN-SPAM Act by including accurate header information, non-deceptive subject lines, a valid physical postal address, and a clear opt-out mechanism.

b) For recipients within the European Union, we comply with the GDPR’s consent requirements, ensuring that all recipients have provided explicit, informed, and revocable consent to receive our communications.

c) For recipients in the UK, we comply with the Privacy and Electronic Communications Regulations (PECR), ensuring that marketing emails are only sent to individuals who have opted in and providing clear opt-out mechanisms.

d) We monitor and comply with anti-spam regulations in all jurisdictions where we operate, ensuring that our practices are globally compliant.


7.Reporting Spam and Abuse

If you believe you have received an unsolicited email from us, or if you suspect that our services are being misused to send spam, please report it to us immediately by forwarding the email in question to Admin@ruzaiqi-machinery.com or by contacting us directly at +968 76955110. We take all reports seriously and will investigate the matter promptly.

Upon receiving a spam report, we will conduct a thorough investigation, including reviewing our opt-in records, email content, and distribution practices. If a violation is found, we will take corrective action, including removing the offending email address from our lists and implementing additional safeguards. If necessary, we will cooperate with relevant regulatory authorities to address any spam-related issues and ensure full compliance with applicable laws.


8.Consequences of Policy Violations

We enforce this Policy rigorously and take violations seriously. The consequences of violating this Policy may include:

  • Termination of Access:
    Any employee, contractor, affiliate, or third party found to be in violation of this Policy may have their access to our systems and services terminated immediately.
  • Legal Action:
    We reserve the right to pursue legal action against individuals or entities that violate this Policy, including seeking damages and injunctive relief.
  • Reporting to Authorities:
    We may report violations to relevant regulatory authorities, which could result in additional penalties, including fines and criminal charges.

9.Legal Disclaimers and Limitation of Liability

While we strive to ensure that our communications are fully compliant with all applicable anti-spam laws, we cannot guarantee that every email will be free from issues beyond our control, such as errors in email addresses provided by users or actions taken by third-party providers. By using our services, you agree that:

  • No Warranties:
    We make no warranties, express or implied, regarding the effectiveness of our anti-spam measures or the accuracy of our email lists.
  • Limitation of Liability:
    To the fullest extent permitted by law, our liability for any spam-related issues is limited. We will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with any spam-related issues, even if we have been advised of the possibility of such damages.
  • Indemnification:
    You agree to indemnify and hold us harmless from any claims, damages, or expenses arising out of your violation of this Policy, including reasonable attorneys’ fees.

 

10.Updates to This Policy

We reserve the right to modify or update this Anti-Spam Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. Your continued use of our services following the posting of changes constitutes your acceptance of those changes. We encourage you to review this Policy periodically to stay informed about our practices.

13.Contact Information

If you have any questions, concerns, or requests regarding this Anti-Spam Policy, please contact us at:

ABDULLAH MOHAMMED AL RUZIQI SPC
P.O. Box: Halban / Nakhal / South Al Batinah Governorate 201
Postal Code: 323, Oman
Email: Admin@ruzaiqi-machinery.com
Phone: +968 76955110

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