Accessibility Statement

Last Updated: 09/09/2024

ABDULLAH MOHAMMED AL RUZIQI SPC ("Company," "we," "us," or "our"), registered under CR Number 1476768, with a Commercial Name of ABDULLAH MOHAMMED AL RUZIQI SPC, and a legal type of Sole Proprietor Company, is committed to ensuring digital accessibility for people with disabilities. The recognize the importance of accessibility and are continuously improving the user experience for everyone, applying the relevant accessibility standards. This statement outlines our commitment to accessibility, the measures we are taking, and your rights as a user of our website, Ruzaiqi-machinery.com (the "Website").

1. Accessibility Standards

Our Website is designed to comply with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines help ensure that content is accessible to a wide audience, including individuals with disabilities such as visual, auditory, cognitive, and motor impairments. We understand that accessibility is a continuous process and strive to meet or exceed these standards as they evolve.

2. Measures to Support Accessibility

We take the following proactive measures to ensure the accessibility of our Website:

• Continuous Monitoring:
  We regularly monitor our Website using automated tools and manual testing to identify and rectify any accessibility issues. This process helps us maintain a high level of compliance with the WCAG 2.1 standards.
  

• Third-Party Accessibility Audits:
  We periodically engage independent accessibility experts to conduct comprehensive audits of our Website. These audits include both technical and user experience evaluations to identify areas for improvement.
  

• Staff Training and Awareness:
  Our team receives ongoing training on digital accessibility best practices. This ensures that accessibility is integrated into every stage of our content creation and web development processes.
  

• Feedback Mechanism:
  We have established a clear and straightforward process for users to provide feedback on accessibility issues, which allows us to promptly address any concerns raised by our users.
  

3. Compatibility with Browsers and Assistive Technology

Our Website is designed to be compatible with the following technologies:

• Web Browsers:
  The latest versions of major web browsers, including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. We recommend using the most up-to-date version of your browser to ensure the best experience.
  

• Assistive Technology:
  Our Website supports a wide range of assistive technologies, including screen readers (such as JAWS and NVDA), keyboard navigation, and voice recognition software. We continually test our Website with these tools to ensure compatibility.
  

4. Limitations and Efforts to Address Accessibility Issues

Despite our ongoing efforts to ensure the accessibility of our Website, some content may not yet be fully accessible due to the following limitations:

• Third-Party Content:
  Our Website may include third-party content, such as embedded videos, widgets, or social media feeds, which we do not control. While we strive to work with third parties who share our commitment to accessibility, we cannot guarantee the accessibility of third-party content. We encourage users to report any accessibility barriers encountered with third-party content, and we will make reasonable efforts to address these issues or provide alternative means of access.
  

• Legacy Content:
  Some older content on our Website, created before our current accessibility efforts began, may not fully meet current accessibility standards. We are in the process of updating or replacing this content to ensure it is accessible to all users.

5. Feedback and Contact Information

We welcome your feedback on the accessibility of our Website. If you encounter any barriers to accessibility, or if you have any questions, concerns, or suggestions regarding the accessibility of our Website, please contact us using the information below:

ABDULLAH MOHAMMED AL RUZIQI SPC
P.O. Box: Halban / Nakhal / South Al Batinah Governorate 201
Postal Code: 323, Oman
Email: Admin@ruzaiqi-machinery.com
Phone: +968 76955110

We take all accessibility feedback seriously and aim to respond within seven (07) business days. If you provide feedback about an accessibility issue, we will take appropriate action to resolve the issue in a timely manner.

6. User Rights and Grievance Procedure

Users who believe they have encountered an accessibility issue on our Website have the right to lodge a grievance. We are committed to addressing accessibility concerns promptly and fairly. To file a grievance, please contact us at the details provided above. We will investigate your complaint and provide a response within thirty (30) business days.

7. Legal Disclaimers

While we strive to ensure that our Website is accessible to all users, we cannot guarantee that every part of the Website is fully accessible at all times. By using our Website, you acknowledge that some accessibility barriers may exist, and you agree that our liability in relation to any accessibility issues is limited to the fullest extent permitted by law. We disclaim any warranties, express or implied, related to the accessibility of our Website.

8. Updates to This Statement

We reserve the right to modify or update this Accessibility Statement at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes. We encourage you to review this Accessibility Statement periodically to stay informed about our accessibility efforts.